Refund policy

The owner of this web site is AFC Rushden & Diamonds, whose operating address is Hayden Road, Rushden, NN10 0HX ('AFC Rushden & Diamonds'/'we' /'us'/'our').

Your contract for purchases made through the Site is with AFC Rushden & Diamonds trading as AFC Rushden & Diamonds.

You must be eighteen years old to use this site. If you are under eighteen, you may only use the site in conjunction with, and under the supervision of, a parent or guardian. If you do not qualify, please do not use the site.

While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

No contract for the sale of any product will subsist between you and AFC Rushden & Diamonds until AFC Rushden & Diamonds dispatches the product(s) ordered. We will confirm that the product(s) have been dispatched by a confirmation email. This confirmation e-mail amounts to an acceptance by AFC Rushden & Diamonds of your offer to buy goods from AFC Rushden & Diamonds or a third party supplier that is engaged on your behalf by AFC Rushden & Diamonds (whether or not you receive that email).

You agree that email can be used as a long-distance means of communication.

You must check that the details on this confirmatory email are correct as soon as possible and you should print out and keep a copy of it.

AFC Rushden & Diamonds will not pass on your personal or credit or debit card details to any third party except where an additional security check may be deemed necessary. We shall be entitled to process your data in accordance with the terms of our Privacy Policy. Please view this document for further information.

You undertake that all details you provide to AFC Rushden & Diamonds for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.

If there are any changes to the details supplied by you it is your responsibility to inform AFC Rushden & Diamonds as soon as possible.

All purchases are non-exchangeable, non-refundable and non-transferable.

You may cancel your order at any time prior to your order being processed by email to support@afcdiamonds.com or by post. You may also withdraw from the contract at any time after the product has been dispatched and you have received our email confirming your order but no later than 7 working days after the day after you receive the product by:

sending the notice of cancellation by email to support@afcdiamonds.com ensuring that you quote your name, address and order reference number; or
where you have already received the goods, returning the goods to AFC Rushden & Diamonds unopened together with the original invoice. AFC Rushden & Diamonds will refund you the purchase price of the goods. Where appropriate AFC Rushden & Diamonds shall refund any additional customs duties borne by you on receipt of the relevant customs receipt.

Once AFC Rushden & Diamonds receive notification from you that you wish to withdraw from the contract (in accordance with these terms), any sum debited to AFC Rushden & Diamonds from your credit card in relation to your order will be re-credited to that credit card account as soon as possible and in any event within 30 days of your order provided that the goods you wish to return are received by AFC Rushden & Diamonds in the condition that they were in when delivered to you. You will be liable for any charges incurred in returning the goods to AFC Rushden & Diamonds.

AFC Rushden & Diamonds reserves the right to make a 15% restocking charge for any goods which are not returned in mint condition or to refuse to accept such goods, at its sole discretion. AFC Rushden & Diamonds also reserves the right to make a charge for collecting goods from your premises in circumstances where they are not defective but you have cancelled your order. Your statutory rights are not affected.